Usually within two business days.
Start the conversation
You only need the rough idea.
Tell me what you know. “I want to try bikepacking and own none of the things” is a perfectly useful starting point.
After the note
No surprise checkout.
An inquiry starts planning; it does not book a trip. A deposit is requested only after you receive the specific route or departure, inclusions, CAD total, safety information, and booking terms.
Phone or video if it will make decisions easier.
Route, dates, support, price, and terms in writing.
25% only when the trip is ready to confirm.